• 0800 656 9696
LED Supplies Ltdhttp://leds.uk.net/skin/frontend/default/led/images/logo.png
Unit 5 Hill Hay Workshops, Passage LaneFoweyCornwallPL23 1JSUnited Kingdom
Customer Servicessales@leds.uk.net+448006569696
-4.652125850.3431363
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Delivery Terms & Conditions

Delivery Terms & Conditions

  • If an order totals ≥£150 (excluding VAT) and the products are in stock in our UK warehouse, the products will be dispatched on a next-day delivery service, free of charge. If an order is received later than 12:00 and the products are in stock in our UK warehouse, the products will still be sent on a free next-day delivery service but will be delayed by a day due to our carrier’s collection cut-off time.
  • If an order totals <£150 (excluding VAT) and the products are in stock in our UK warehouse, the products will be dispatched on a next-day delivery service, but there will be an £8.95 delivery charge. If an order is received later than 12:00 and the products are in stock in our UK warehouse, the products will still be sent on an £8.95 next-day delivery service but will be delayed by a day due to our carrier’s collection cut-off time.
  • If an order totals ≥£150 (excluding VAT) and the products are in stock in our international warehouse, but not our UK warehouse, they will usually be sent to us on a standard sea-freight delivery, which takes approximately 22 days. This delivery and the subsequent next-day delivery from our building to you are free.
  • If an order totals <£150 (excluding VAT) and the products are in stock in our international warehouse, but not our UK warehouse, they will usually be sent to us on a standard sea-freight delivery, which takes approximately 22 days. Delivery to you will then be on the next-day delivery service at the cost of £8.95.
  • If an order totals ≥£150 (excluding VAT) and the products are in stock in our international warehouse, but not our UK warehouse, and urgent delivery is required, these will be sent to us on an express air-freight service. The price that we are quoted by our carrier (usually TNT or DHL) will be the price that we quote you. Delivery from our building to you will be the free next-day delivery service.
  • If an order totals <£150 (excluding VAT) and the products are in stock in our international warehouse, but not our UK warehouse, and urgent delivery is required, these will be sent to us on an express air-freight service. The price that we are quoted by our carrier (usually TNT or DHL) will be the price that we quote you. Delivery from our building to you will be the next-day delivery service at a cost of £8.95.
  • Most deliveries have the following options (if you would like one of these services, you mustspecify this before placing an order. Orders are sent on the all-day delivery service by default):
    • Delivery any time in standard working hours – this is the standard service we use, as explained above.
    • Delivery before 12:00 – will incur additional charges.
    • Delivery before 10:00 – will incur additional charges.
    • Delivery before 09:00 – will incur additional charges.
    • Orders placed before 12:00 on a Friday also have the option of a Saturday delivery. This does incur additional charges that you will be quoted for before an order is placed.
    • Particularly large orders (in both size and cost) or local deliveries may be made by a member of our team instead of a carrier. Upon delivery, you will be asked to sign a delivery note that we keep in our records (much the same as a carrier would ask you to sign for delivery). We will agree with you a date and time that is suitable for both parties – if we arrive and you are not there to receive the delivery, and have not specified someone else to sign for them, the products will be taken back to our building and you may be charged a handling fee before re-delivery is attempted.
    • Please check our terms & conditions for full information on cancellation/refunds, but to reiterate: many of these products are made to order, and cancellations will not be accepted due to an extended delivery time. We will always do our best to have your products with you as soon as possible, and will aim to adhere to any deadlines you have. However, there are always external circumstances such as weather, acts of God, custom checks etc. that are beyond our control. We will notify you of any expected delays, and if we have a tracking number for your delivery we will pass it on to you to track yourself. 

If you have any other questions regarding delivery, or would like to know the exact delivery time on a product, please don’t hesitate to contact us via phone, email or our chat box.

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Tel: 0800 656 9696
Fax: 0800 656 9695
Email: sales@leds.uk.net

LED Supplies Ltd Unit 5 Hill Hay Workshops,Passage Lane, Fowey, Cornwall. PL23 1JS

Company Registered in England & Wales: 07937459
VAT No: 127308036